GREATER BOSTON PSYCHIATRIC SERVICES
PRIVACY POLICY

Most Recent Update: 9/25/2024

This Privacy Policy explains how Greater Boston Psychiatric Services collects, uses, and protects personal information of its clients, prospective clients, and visitors to its website at www.greaterbostonpsych.com.

Information Collection

We collect personal information directly from you for scheduling and updating demographics in our medical records. This may include:

First and last name
Address
Email address
Phone number

This information is gathered through web forms, during registration, while making appointments, setting up billing accounts, or when you contact our offices or website.

Our website may use tracking technologies such as cookies, web beacons, and pixels to collect certain information from your device, including:

IP address
Browser and operating system information
Geographic location
Referring website address
Website interaction data

You may disable cookies in your browser, though some website functions may be affected. For more information on managing cookies, visit http://www.allaboutcookies.org.

Use of Personal Information

We use your personal information to:

Provide our services
Offer client service and support
Share relevant information
Optimize our website
Assist with advertising and marketing efforts

Disclosure of Personal Information

We may use third-party service providers to assist us with providing communication of our services to you, and we may share your information with such third parties for these limited purposes.

● We use RingCentral for our email marketing and text message communications. For more

information about how we may use your information with RingCentral and the information

collected through our email campaigns, see RingCentral’s Privacy Notice, which is available at https://www.ringcentral.com/legal/last-update-july-29-2024/privacy-notice.html.

● We use Google Analytics to help us understand how visitors interact with our

website. Google Analytics uses and processes your information in accordance

with its privacy policy, which is available at https://policies.google.com/privacy.

● We use Stripe as our payment processor. Stripe uses and processes your payment information in accordance with its privacy policy, which is available at https://stripe.com/privacy.

Legal Compliance

We may share your personal information to comply with applicable laws, regulations, and lawful requests for information. For details on legal exceptions, visit: https://www.mass.gov/guide-to-evidence/article-v-privileges-and-disqualifications#section-503-psychotherapist-patient-privilege.

SMS Communications and Compliance

We collect and use phone numbers solely for the purpose of sending SMS messages to users who have explicitly opted in to receive such communications. We will never share, trade, or sell your phone number or SMS consent to third parties under any circumstances. You may opt out of SMS communications at any time by replying STOP to any of our text messages or by contacting us directly.

SMS Opt-In

By submitting your phone number through our dedicated SMS opt-in process, you consent to receiving SMS messages from Greater Boston Psychiatric Services. Our SMS opt-in is separate from other forms of communication consent. The opt-in language on our website is specific to SMS and not combined with other forms of communication (voice, email, etc.). Only If you initiate contact with us via text message, this action is considered consent to receive SMS messages from Greater Boston Psychiatric Services. You will need to replay YES to continue to receive text messages only at the number provided. Consent is not a condition of purchase. Message and data rates may apply. We will never share, trade, or sell your phone number or SMS consent to third parties under any circumstances.

SMS Consent and Carrier Compliance

Greater Boston Psychiatric Services strictly adheres to carrier SMS policies and regulations for 10DLC (10-digit long code) messaging. Our SMS program is registered with appropriate authorities, providing detailed information about our SMS usage, consent obtainment processes, and compliance measures. We maintain records of all opt-ins and are committed to following industry best practices for message frequency, content, and opt-out procedures. Our SMS communications are designed to comply with all relevant regulations, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. We respect your privacy and messaging preferences, ensuring that our SMS program remains transparent, consensual, and valuable to our clients.

Communications Opt-Out

Email Unsubscribe:
To unsubscribe from marketing emails, click the Unsubscribe link at the bottom of any marketing email. Essential emails about appointments, providers, or billing may still be sent.
Text Message Opt-Out:
To stop receiving text messages, reply STOP to any text message from us.

Your Privacy Rights

You have the right to request access, correction, or deletion of your personal information. To exercise these rights, contact us at info@greaterbostonpsych.com.